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GUEST RELATIONS MANAGER - SHIP BASED

Le 3 juillet

Critères de l'offre

  • Manager (H/F)
  • France
  • CDI
  • Domaines d'expertise : Recruitment , Logistics , Third parties , Approach , Industry Voir plus , Transport , Information Technology , Customer Care , Financial transactions , Architecture , Distribution network , Innovative , Manageur Voir moins

L'entreprise : MSC Cruises

MSC Cruises is the world's largest privately-owned cruise company and the number one cruise line in Europe and South America. A game-changer in the world of cruises, the Company has achieved 800% growth in its first ten years, building a global reputation in the industry and one of the youngest cruise fleets at sea. MSC Cruises is headquartered in Geneva, Switzerland.

The MSC Cruises fleet currently comprises 16 ultra-modern, highly innovative and elegantly designed ships, offering an unparalleled holiday experience with always delicious and authentic food, award-winning entertainment, plenty of relaxation, comfortable accommodation, as well as impeccable service and expertise.

Under its ambitious industry-unprecedented €11.6 billion investment plan, the fleet is set to expand to 25 mega-cruise ships by 2026. To date, MSC Cruises has designed six new ship classes, all prototypes that push the boundaries of marine architecture and design.

MSC Cruises feels a deep responsibility towards the physical and human environments in which it operates. The Company operates with the greatest respect for the world's oceans and is on an ongoing journey to further develop innovative ways of lowering the environmental impact of its cruise passages.

MSC Cruises holiday experiences are sold across the globe through a distribution network in 70 countries. The Company employs over 23,500 people worldwide, both ashore and on board its ships. MSC Cruises is part of MSC Group which is comprised of leading transport and logistics companies.

Description du poste

• Manages directly and effectively the Guest Service team;

• Ensures guests receive an accurate answer to their questions and an immediate appropriate resolution to their issues;

• Monitors complaints and incidents;

• Maintains a close working relationship with all heads of departments to efficiently handle any issues;

• Monitors and supervises the Guest Service team training;

• Ensures all financial transactions and cash floats are correctly processed and recorded.

Description du profil

• Fluent English, oral and written and 3 additional European languages (Italian, Portuguese, German, Spanish and French);

• Extensive experience in a 4/5 star hotel or resort;

• Experience in the cruise industry is an advantage;

• Proficient use of Microsoft Office and Publisher;

• Knowledge of Fidelio Cruise System is an advantage;

• Excellent communication and customer care skills;

• Problem solving and stress tolerance;

• Excellent organisation and managerial skills;

• Initiative and proactive approach;

• STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS

Passport (with a validity of more than 1 year)

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.


Référence : 2175165


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