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Night Manager (H/F) - Les Chalets du Mont D'Arbois, Megeve, a Four Seasons Hotel

Le 22 octobre

Critères de l'offre

  • Manager (H/F)
  • Megève (74)
  • CDI
  • Secteur : Hôtellerie, Restauration
  • Domaines d'expertise : Manageur , Audit reports , Support , Information Technology , Guest satisfaction Voir plus , Accounting , Bistrot / Restaurant - Pension / Auberge , Assurance , Customer satisfaction , Facture , Brasserie , Cooking Voir moins
  • Niveau d'études : Bac. Général

L'entreprise : Les hôtels Four Seasons Megève Collection

Rejoignez-nous au Domaine du Mont D'Arbois pour la saison d'hiver 2020 - 2021!

Four Seasons Hotels & Resorts

Chez Four Seasons, nous pensons que reconnaître un visage familier, accueillir un nouvel arrivant et traiter chacun comme nous aimerions être traités, c'est important. Que vous soyez amenés à travailler avec nous, à séjourner chez nous, à vivre à nos côtés ou à nous découvrir, notre objectif est de laisser une empreinte dans votre vie, dont vous vous souviendrez toujours. En effet, nous pensons que la vie est plus belle lorsque nous sommes vraiment en lien avec les gens et le monde qui nous entourent.

We Are Four Seasons

Four Seasons Megève Collection

Retrouvez-nous à Megève, sur les versants du Mont d'Arbois, au cœur des Alpes françaises. Notre domaine est constitué de 2 hôtels Four Seasons, 10 restaurants dont 2 étoilés au Guide Michelin, ainsi qu'un golf. Nos établissements perpétuent l'héritage de la famille Rothschild, qui a cherché à y créer une expérience hôtelière inégalée il y a près d'un siècle. Caractérisé par un style français et s'inscrivant dans la tradition alpine, nos hôtels offrent un cadre intime et privilégié, aux premières loges du spectacle de la nature, aussi bien en été qu'en hiver. Découvrez nos restaurants de Montagne : La Taverne du Mont d'Arbois, restaurant traditionnel savoyard, offrant une cuisine au Grill & à la cheminée ; L'Auberge de la Cote 2000, restaurant traditionnel au pied des pistes ; Le Club du Mont D'Arbois, restaurant Fast Casual offrant une pause aux skieurs au pied des Télécabines du Mont D'Arbois ; L'Idéal 1850, Brasserie de Luxe au sommet du Mont D'Arbois, face au Mont-Blanc.

Jouez sur l'un des parcours de golf les plus renommés des Alpes, détendez-vous dans le plus grand spa de la région et régalez vos papilles avec Le 1920, notre restaurant récompensé par deux étoiles au Guide Michelin.

Description du poste

The Position/Role

The Night Manager supervises the staff of the entire hotel during the overnight shift and reports directly to the Assistant Front Desk Manager. The Night Manager is the direct supervisor of the Front Office during the overnight shift. The Night Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Responsibilities

  • Manage the activities at the Front Office during the overnight shift
  • Ensures communications and follow-up with day shift on any complain, guest requests or special requirements
  • Tour the hotel and monitor the activities of all other departments
  • Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met
  • Personally handle all guest relocations according to established guidelines (if applicable)
  • Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Review late arrivals, next day early arrivals and departures to plan for the next day's activities.
  • Coordinate arrivals, departures and billing requirements.
  • Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Assure that all financial and credit procedures are followed
  • Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction
  • Respond swiftly and effectively in any hotel emergency or safety situation
  • Check guest in and out in an efficient and friendly manner, using guest name whenever possible
  • Assure that guest is assigned type of room requested and the correct rate is charged
  • Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
  • Process and reconcile charges for overnight parking
  • Utilise a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
  • Works harmoniously and professionally with co-workers and supervisors
  • Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance
  • Perform other tasks and projects as delegated by management
  • Keep management fully informed of all activities of the Front Desk operations overnight
  • Deal effectively with glitches until complete guest satisfaction is obtained
  • Inform senior management and complete glitch reports and daily follow up
  • Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken
  • Communicate to all support departments any necessary information or requests
  • Work with the Accounting Department to ensure policy and procedures are followed

The list of responsabilities and duties is non exhaustive.

Description du profil

Come join us at Domaine du Mont D'Arbois for the winter season 2020 - 2021!

Four Seasons Hotels & Resorts

At Four Seasons, we believe that recognizing a familiar face, welcoming a newcomer and treating everyone as we would like to be treated is important. Whether you are working with us, staying with us, living with us or discovering our Resort, our goal is to leave a mark on your life, which you will always remember. Indeed, we believe that life is better when we are truly connected to the people and the world around us.

We Are Four Seasons

Four Seasons Megève Collection

Join us in Megève, on the Mont d´Arbois' slopes, in the heart of the French Alps. The Resort consists of 2 Four Seasons hotels, 10 restaurants, 2 of which are Michelin-starred, as well as a golf. Our establishments continue the legacy of the Rothschild family, who sought to create an unmatched hotel experience nearly a century ago. Characterized by a French style and part of the Alpine tradition, our hotels offer an intimate and privileged setting, at the forefront of the spectacle of nature, both in summer and in winter.

Discover our mountain restaurants: La Taverne du Mont d´Arbois, a traditional Savoyard restaurant, offering Grill & fireplace cuisine; L'Auberge de la Cote 2000, traditional restaurant at the foot of the slopes; The Mont D'Arbois Club, Fast Casual restaurant offering a break for skiers at the foot of the Mont D'Arbois Gondola; L'Idéal 1850, Luxury Brasserie at the top of Mont D'Arbois, facing the Mont-Blanc.

Play on one of the most renowned golf courses in the Alps, relax in the largest spa in the region and delight your taste buds with Le 1920, our restaurant awarded two stars in the Michelin Guide.

The Position/Role

The Night Manager supervises the staff of the entire hotel during the overnight shift and reports directly to the Assistant Front Desk Manager. The Night Manager is the direct supervisor of the Front Office during the overnight shift. The Night Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

Responsibilities

  • Manage the activities at the Front Office during the overnight shift
  • Ensures communications and follow-up with day shift on any complain, guest requests or special requirements
  • Tour the hotel and monitor the activities of all other departments
  • Monitor all department activities to assure that standards are being met, staff is being supported and guest needs are being met
  • Personally handle all guest relocations according to established guidelines (if applicable)
  • Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
  • Review late arrivals, next day early arrivals and departures to plan for the next day's activities.
  • Coordinate arrivals, departures and billing requirements.
  • Review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
  • Assure that all financial and credit procedures are followed
  • Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction
  • Respond swiftly and effectively in any hotel emergency or safety situation
  • Check guest in and out in an efficient and friendly manner, using guest name whenever possible
  • Assure that guest is assigned type of room requested and the correct rate is charged
  • Check out guest at end of stay; ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
  • Process and reconcile charges for overnight parking
  • Utilise a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
  • Works harmoniously and professionally with co-workers and supervisors
  • Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance
  • Perform other tasks and projects as delegated by management
  • Keep management fully informed of all activities of the Front Desk operations overnight
  • Deal effectively with glitches until complete guest satisfaction is obtained
  • Inform senior management and complete glitch reports and daily follow up
  • Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken
  • Communicate to all support departments any necessary information or requests
  • Work with the Accounting Department to ensure policy and procedures are followed

The list of responsabilities and duties is non exhaustive.

Who You Are

  • 1+ years of previous Rooms Division supervisory or management experience required
  • Experience in a luxury hotel/resort required
  • Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required
  • Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
  • Reading, writing and oral proficiency in the French language
  • Reading, writing and oral proficiency in the English language
  • Ability to handle computer systems (related to schedule, purchase, guest lists, guest activities reports etc.)
  • Ability to multi-task in a high volume and demanding environment
  • Strong leadership skills and the ability to lead a team
  • Strong problem solving skills, ability to handle difficult situations and guests
  • Ability to remain calm during challenging situations
  • Strong communication and interpersonal skills

This position is not eligible for work sponsorship/visa. Candidates must possess valid French/European work authorization

What to Expect

Be a part of a cohesive team with opportunities to build a successful career with global potential

Excellent Training and development opportunities

Competitive salary & wages

A culture that breeds success, and rewards it in many different ways

Salaire et avantages

Salaire : Salaire selon profil

Benefits Four Seasons Megève Collection employees can enjoy

Complimentary employee meals during working hours

Employee uniforms (does not include shoes)

Complimentary dry cleaning for employee uniforms

Medical and dental benefit options

Complimentary accommodation

Discounted rates on seasonal ski passes

Discounted rates on ski rentals

Discounted rates on hotel recreational activities

More informations:

http://fourseasons.com/megeve
https://www.fourseasons.com/megevechalets

http://jobs.fourseasons.com/


Référence : 2692492


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